Refund policy
Return Window We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items The following items are not eligible for return:
- Items marked as final sale
- Opened consumable accessories (e.g., filters, pods, cleaning tablets)
- Items damaged due to misuse or improper handling
How to Initiate a Return To start a return, please contact us at [cafekit.info@gmail.com] with your order number and reason for return. We will provide you with return instructions and a return authorization number.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to post the refund.
Exchanges If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of delivery with photos of the damage.
Restocking Fee A restocking fee of up to 15% may apply to returns that are not due to defect or error on our part.
Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank first. If the issue persists, contact us at [your contact email] and we'll investigate.