Shipping policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.
Domestic Shipping (Canada) We offer the following shipping options within Canada:
- Standard Shipping (5–10 business days)
- Expedited Shipping (2–4 business days)
- Express Shipping (1–2 business days)
Shipping rates are calculated at checkout based on your location and order weight.
International Shipping We ship to the United States, United Kingdom, Australia, New Zealand, and select other countries. International orders typically arrive within 7–21 business days depending on the destination and customs processing times.
Please note that international customers are responsible for any customs duties, import taxes, or fees imposed by their country.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your contact email]. We will work with the carrier to resolve the issue promptly.
Free Shipping We occasionally offer free shipping promotions. Check our website or subscribe to our newsletter for the latest offers.